Most small businesses do not need an IT department. They need someone who picks up, understands the business, and fixes it without making them feel stupid. That is the whole job.
Book a Free Tech CheckThe printer, the email, the wifi. Something is always half broken and nobody owns it.
Your “IT person” is a relative, a former employee, or whoever is least afraid of computers.
You have been quoted a monthly price that costs more than an employee.
Nobody has ever explained what you are actually paying for.
When something breaks on a Friday, it stays broken until Monday.
Support plans run $100, $175, or $250 a month depending on response time and what is included.
Email, text, or phone depending on your plan. A real person who already knows your setup, not a ticket queue and a stranger.
No jargon and no condescension. If we cannot explain it in a sentence you would repeat to a friend, we have not explained it.
48 hours on Basic, 24 hours on Standard, same day on Premium. Written down so you can hold us to it.
A monthly call so problems get caught before they become emergencies. Premium gets a strategy session too.
Passwords, accounts, and how things connect, written down. If you ever leave us, you take it with you.
Month to month. If we are not earning it, cancel.
Same three steps for everything we do.
A free 30-minute call. You tell us what is broken or frustrating. No pitch, no pressure, and you leave with a plan whether you hire us or not.
If we are a fit, we scope the work in writing, fix what is there, and set up what you actually need. Clear scope, no surprises.
A flat monthly plan so it stays working, with no contract. Or a one-time project if that is all you need.
No. Nearly all of this work is remote, which is why response times matter more than distance. We are based in the Dallas-Fort Worth metro and work with businesses across Texas and beyond.
That is common and fine. Plenty of clients keep a person for hardware and use us for everything else. The Tech Check will tell you honestly whether you need us at all.
Usually there is a one-time setup to clean up and document what you have, quoted after the Tech Check. Monthly support starts after that.
More answers on the FAQ page.
Book a free Tech Check. Thirty minutes, no pitch, and you leave with a plan either way.
Book a Free Tech Check